1. How can I log in to the Gaiyo Portal?

You log in with your Gaiyo Account. These are the same login details you use for the Gaiyo App.

Here’s how it works:

1. Go to the Gaiyo Homepage.
2. Click on “My Gaiyo” in the top right corner.
3. Enter your business Gaiyo account details (email address and password).

2. Which login methods does the Portal support?

• Email address & password: the standard method for all business users.
• Single Sign-On (SSO): if your employer has enabled this, you can log in directly with your company account.
• Two-factor authentication (2FA): For extra security, you can strengthen your login with an authenticator app (e.g., Google Authenticator or Microsoft Authenticator).

3. How does logging in with 2-factor authentication work?

When 2FA is enabled for your account:

1. Log in with your email address and password (or via SSO).
2. Open your authenticator app on your phone.
3. Enter the temporary 6-digit code that appears in the app.

This provides an extra layer of security in addition to your password.

4. Can I use the same credentials for the Gaiyo App and Portal?

Yes. Your Gaiyo Account is a single central account that gives you access to both the Gaiyo App and the Gaiyo Portal.

5. What should I do if I forget my password?

• Click on “Forgot your password?” on the login page.
• Follow the instructions in the email to set a new password.
• Have you activated 2FA but no longer have access to your authenticator app? Contact the Gaiyo Service Desk or your internal HR/mobility manager.

6. I can’t log in, what now?

First check:

• Whether you are using the correct login method (password, SSO, or 2FA).
• Whether your internet connection is stable.
• Whether your account has been activated by your employer.

If this does not help, please contact the Gaiyo Service Desk or your internal administrator.

In short: With your business Gaiyo Account, you can easily log in to both the Portal and the App. Employers can enable Single Sign-On for added convenience and security if desired.